22% of your customers are about to leave and here's why
Your sales growth and profitability is connected to the strength and reputation of your customer relationships
Just ask the thousands of businesses who struggle in times of recession and competitive pressure.
- Cost of getting new customers is increasing all the time
- Your market is becoming increasingly commoditized
- Your customers are getting impatient (your differentiation hasn’t met shifting expectations of value)
Whats the answer? A new way of thinking is needed to match the way your customer value expectation and want in a new evolution of key account relationships. You can only do this by asking different questions and playing the new expectation game of your customers. I'm going to show you how.